Refund Policy

Returns

For hygiene and safety reasons, we do not accept returns or exchanges of food supplements once the product has been opened or delivered.
All sales are final.

Please make sure to carefully review your order before completing the purchase.
If you received the wrong item or your product arrived damaged, please contact our customer support within 7 days of delivery at info@m17balance.com with your order number and photos of the issue.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will replace the item or issue a refund, depending on the situation.
To process a replacement or refund, please provide:

Order number
Photos of the product and packaging
Description of the issue

We will review your case and respond within 3–5 business days.

Refunds (if applicable)

Refunds are only approved for cases where:

The wrong product was sent, or
The product arrived damaged or defective

Once approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Contact

For any questions or issues regarding your order, please contact us at:
📧 info@m17balance.com

Have a question ?

We are here to help.

Check out the most common questions our customers asked. Still have questions? 

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

Are creatine gummies as effective as powder?

Yes, creatine gummies can be just as effective as powder when taken at the correct
dosage.

Are your gummies vegan?

Yes! Our gummies are 100% vegan. We do not use gelatin in our formula—instead, we use
pectin, a plant-based ingredient, making them suitable for vegans and vegetarians.

Do creatine gummies cause water retention?

Creatine may increase water content in muscles, which can make them look fuller.

When should I take creatine gummies?

You can take them anytime, but many prefer before or after workouts for best results.

How are they better than creatine powder?

No mixing, no mess, no bad taste — just convenient and tasty supplementation.

How long does shipping take?

Shipping typically takes 3–5 business days from the moment your order has been processed,
depending on your location.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h